http://artisticwhim.com/blog/2009/01/observations-on-service/ Going after inspiration with a stick Tue, 13 Jul 2010 04:04:55 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://artisticwhim.com/blog/2009/01/observations-on-service/comment-page-1/#comment-138 Dave Whitney Tue, 03 Feb 2009 11:29:16 +0000 http://artisticwhim.com/blog/?p=234#comment-138 I once was a customer of Network Solutions, but they were far too expensive. While their site allowed for nearly complete control of my domain configuration, there were a few things I simply <em>had</em> to call support to get updated. So I switched to AllDomains.com. Somewhat cheaper, easier to edit most stuff, but they still had the niggling misfeature of requiring a call to support to get a couple of things edited. So I switched to Godaddy.com. Vastly cheaper (I bought long-term and so paid only $7/yr/domain), and I could actually control everything. I've never had to call support for anything. So while a company does well to connect personally with their clients, a company also does well to provide the product (feature set) their clients actually need. Nobody at the other registrars could give me a clear answer as to why I had to spend their money on the 800 phone line to edit some config that really ought to be doable via the web site. I once was a customer of Network Solutions, but they were far too expensive. While their site allowed for nearly complete control of my domain configuration, there were a few things I simply had to call support to get updated.
So I switched to AllDomains.com. Somewhat cheaper, easier to edit most stuff, but they still had the niggling misfeature of requiring a call to support to get a couple of things edited.
So I switched to Godaddy.com. Vastly cheaper (I bought long-term and so paid only $7/yr/domain), and I could actually control everything. I’ve never had to call support for anything.
So while a company does well to connect personally with their clients, a company also does well to provide the product (feature set) their clients actually need. Nobody at the other registrars could give me a clear answer as to why I had to spend their money on the 800 phone line to edit some config that really ought to be doable via the web site.

]]> http://artisticwhim.com/blog/2009/01/observations-on-service/comment-page-1/#comment-137 Jo Anne Sun, 18 Jan 2009 19:08:39 +0000 http://artisticwhim.com/blog/?p=234#comment-137 Would that there were more businesses with which to deal that actually had a real person at the end of the phone line. Mom Would that there were more businesses with which to deal that actually had a real person at the end of the phone line. Mom

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